Customer Support Intelligence

Zero risk. Zero surprises. Zero fines.

Built for Customer Support across GDPR, DORA, and the EU AI Act

Your operating goal in support: anticipate GDPR, quality, and vendor incidents before they impact customers, SLA, or audit outcomes.

Your team gets prioritized alerts with evidence; providers and partners receive the right notification to execute.

Blind spots: Zero
Operational surprises: Zero
Avoidable fines: Zero
GDPR DORA EU AI Act

Business impact

Fewer last-minute crises

You detect risk before it turns into complaints, breaches, or escalations.

Faster operational response

Your team prioritizes quickly with clear, contextual alerts instead of disconnected noise.

Stronger audit posture

Every alert is traceable with evidence and follow-up, ready for internal or external review.

How it works in practice

01

We connect your support and vendor sources with minimal operational friction.

02

We unify events and prioritize real risk by impact and urgency.

03

We generate alerts with evidence and a concrete recommendation for each team.

04

We notify the responsible vendor or partner and track response status.

Key capabilities

Click each module to see what it detects and how it becomes operational action.

Conversation Risk Radar

Detect GDPR exposure and critical process failures in calls, chats, and emails before escalation.

Predictive Incident Engine

Anticipates operational and compliance risk spikes by channel, queue, and vendor.

AI Watch for Support

Tracks drift, quality, and bias in bots and copilots to avoid production surprises.

Onboarding and Training

Make sure new agents and teams complete training and scripts before handling sensitive cases.

Smart Vendor Alerting

When critical risk appears, the right provider gets notified with full context.

Marketplace Escalation

Complex cases move to legal or specialist partners without losing case control.

Executive Cockpit

Leadership gets a weekly view of real risk and response performance.

Conversation Risk Radar

Detect GDPR exposure and critical process failures in calls, chats, and emails before escalation.

Analyzes transcripts and messages to identify sensitive-data patterns and process errors.

Prioritizes by severity, recurrence, and affected volume so teams focus on what matters.

Delivers ready-to-use evidence for operations, privacy, and security in one context.

Predictive Incident Engine

Anticipates operational and compliance risk spikes by channel, queue, and vendor.

Trend models detect early degradation in backlog, routing, quality, and complaints.

Scores incident probability before SLA or customer experience impact happens.

Helps teams plan capacity and preventive action with objective signals.

AI Watch for Support

Tracks drift, quality, and bias in bots and copilots to avoid production surprises.

Maintains a live inventory of support AI systems: bots, summarizers, routing, and scoring.

Detects drift by language, case type, and segment before it escalates.

Creates actionable alerts for internal teams and external model providers.

Onboarding and Training

Make sure new agents and teams complete training and scripts before handling sensitive cases.

Onboarding tracking: completed training, assessments, and read/acknowledge of policies and scripts.

Alerts when a new agent enters high-risk cases without training or the correct disclosure script.

Audit-ready evidence: what was delivered, when, to whom, and with which content version.

Procedure change management: versioning, targeted notification, and per-version acknowledgment.

Continuous training: refreshers when scripts/processes change or when risk increases in a specific queue.

Smart Vendor Alerting

When critical risk appears, the right provider gets notified with full context.

Maps each event to contract, SLA, technical owner, and impacted service.

Builds notifications with impact, evidence, and event window to accelerate response.

Tracks acknowledgment and status for end-to-end traceability.

Marketplace Escalation

Complex cases move to legal or specialist partners without losing case control.

Escalation rules by risk type: legal, forensic, privacy, or service continuity.

Shares only the required evidence for secure third-party collaboration.

Keeps a single history of decisions, owners, and response timelines.

Executive Cockpit

Leadership gets a weekly view of real risk and response performance.

Top open risks, highest-exposure vendors, and highest-impact alerts.

Weekly trend by service, business unit, or geography to align priorities.

Summary ready for operations, risk, and audit committees.

Operational advantage

Fast rollout, low disruption

You start getting value without interrupting operations or changing production workflows.

Clear signal for better decisions

Less noise, more focus: every alert is prioritized with actionable context.

Coordinated third-party response

When action depends on a vendor or partner, escalation is structured and traceable.

Common integrations

We integrate ticketing, telephony, IAM, security, and AI tooling to centralize signals and coordinate response.

Ticketing and CRM

Zendesk, Salesforce, Freshdesk, ServiceNow, Intercom

Call and CCaaS

Aircall, Genesys, Five9, Twilio, NICE, Amazon Connect

Identity and Access

Okta, Azure AD

Security and AI

SIEM, DLP, cloud logs, model gateways, prompt registries, evaluation pipelines

Your Compliance OS for Customer Support

Automate daily compliance for your support operation. GDPR, DORA, and the EU AI Act in one platform.

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